Returns & Exchanges Policy
1. General Policy
This section sets forth the terms and conditions under which JaneFinds accepts returns and exchanges of Products purchased on our Site.
Please note that Products purchased on JaneFinds cannot be returned or exchanged at any brand retail boutiques (e.g., Christian Louboutin, Bottega Veneta, Hermès, etc.).
Any item listed as "Final Sale" on the Site cannot be returned or exchanged. All personalized, monogrammed, or custom-made products are final sale.
2. Return Policy
JaneFinds accepts returns within 30 days from the date of delivery. Your return shipment must be postmarked within 30 days from receipt of your order.
Condition Requirements:
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Shoes: Must include original shoe box, dust bag, heel taps, and adhesive sole tags. Must be tried on clean, carpeted surfaces only. Soles must show no signs of wear.
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Bags: Must include dust bag, authenticity cards, and all tags. No signs of use, stains, scratches, or odors.
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Apparel: All original tags attached. No signs of wear, washing, or damage.
Important: Products must be returned with the original receipt. We strongly advise inspecting Products upon delivery before removing any tags.
3. Return Instructions
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Log into your JaneFinds account and go to the "Returns" section.
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Select the item(s) you wish to return and follow the prompts.
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You will receive a prepaid return shipping label via email.
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Include the original receipt or a printed copy of your order confirmation.
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For Shoes: Include original shoe box, dust bag, and all accessories. For Bags: Include dust bag and authenticity card. For Apparel: Include all tags.
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Do not use the brand's product box as a shipping box. Place it inside an appropriate shipping box.
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Keep a record of your tracking number.
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Drop off at a staffed shipping location. Do not use a drop box.
JaneFinds is not responsible for lost or damaged return packages during shipment.
4. Refunds and Processing Time
Refunds are issued to your original form of payment for the purchase price minus shipping costs. Shipping costs are non-refundable.
Processing typically takes 10 business days from our receipt of the returned product.
5. Exchange Policy
Exchanges are accepted within 30 days of delivery for a one-time direct exchange (different size or color of the same Product), subject to stock availability.
If the requested item is unavailable, a credit for the purchase price (minus shipping) will be issued to your original payment method.
To initiate an exchange, follow the Return Instructions above but select "Exchange" instead of "Return" when prompted.
6. Contact Us
Email: info@janefinds.com
Phone: +85295100415
Response Time: 24-48 business hours
7. Summary
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Return Window: 30 days from delivery
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Condition: Original, unworn, with all tags and packaging
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Final Sale/Personalized Items: Not returnable
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Shipping Costs: Non-refundable
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Refund Method: Original payment method
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Exchange: One-time direct exchange (subject to availability)